Privacy Commitment
Vicky Lu's Moving and Hauling LLC is committed to protecting your privacy. We value your privacy. End-user information will not be shared with third parties or affiliates for marketing or promotional purposes. Your information is used solely for the purposes outlined below. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, www.vickylusmoving.com, or interact with us in any other manner.

Information We Collect
We may collect the following types of information from you:
Personal Information: When you contact us through our Website, phone, or email, we may collect personal information that you provide, including your full name, phone number, email address, and mailing address.
Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information
We use the information we collect for the following purposes:
To Communicate with You: We use your contact information to respond to your inquiries, provide service updates, send administrative or billing information, and keep you informed about your moving and hauling services.
Messaging Consent: You agree for Vicky Lu's Moving and Hauling LLC to contact you via SMS for various purposes, including but not limited to appointments, communications, billing, and marketing. The frequency of messages may vary depending on the type of communication.
Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.

Information Sharing and Disclosure
SMS consent will not be shared to any third parties for marketing purposes. No mobile opt-in data will be shared.

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third-party marketing purposes. We may share your information in the following circumstances:
Service Providers: We may share your information with our service providers who perform services on our behalf, such as customer service or technical support. These service providers are contractually obligated to protect your information and use it only for services they provide.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.

Opt-Out Policy and SMS Support
Opting Out of SMS: You can cancel the SMS service at any time. Simply text "STOP" to the number that sent you the message. After sending "STOP," you will receive a confirmation SMS that you have been unsubscribed. Once unsubscribed, you will no longer receive SMS messages from us. If you wish to rejoin the SMS service, you can do so by signing up as you did initially.
General Opt-Out: You may also opt out of receiving promotional communications from us by following the instructions in those communications or contacting us directly. If you opt out, we may still send you non-promotional communications related to your moving services or ongoing business relationship.
SMS Support: If you are experiencing issues with the messaging program, reply with the keyword "HELP" for assistance, or contact us directly at vickylusmoving.td@gmail.com or (301) 778-5906.

Carrier and Cost Disclosures
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to or received from us. For questions about your text or data plan, please contact your wireless provider.

Your Rights and Choices
Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.

Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We are committed to ensuring that your interactions with us are both secure and respectful of your privacy.

Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us
If you have any questions, concerns, or inquiries regarding this Privacy Policy or how your information is handled, please contact us at:
Vicky Lu's Moving and Hauling LLC
Email: vickylusmoving.td@gmail.com
Phone: (301) 778-5906